These Terms & Conditions together with our Privacy Policy gives you information about us, your use of our website (our site), and the legal terms and conditions (Terms) on which we sell any of the goods (Goods) listed on our site to you.

These Terms will apply to any contract between us for the sale of Goods to you (Contract). Please read these Terms carefully and make sure that you understand them before ordering any Goods from our site. 

We amend these Terms from time to time. Every time you wish to visit our site or order Goods, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

1 INFORMATION ABOUT US

1.1 We operate the website www.wonkywillow.co.uk (our site). We are Wonky Willow, our address is East Lodge, Bodfach Park, Llanfyllin, Powys SY22 5HS . We are not VAT registered.

1.2 We only use your personal information in accordance with our Privacy Policy

1.3 To contact us, please see our Contact Us page.

2 USE OF OUR SITE

2.1 Our site is made available free of charge.

2.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if, for any reason, our site is unavailable at any time or for any period.

2.3 You are responsible for making all arrangements necessary for you to have access to our site.

2.4 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.

3 CHANGES TO OUR SITE

3.1 We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

3.2 We do not guarantee that our site, or any content on it, will be free from errors or omissions.

YOUR ACCOUNT AND PASSWORD

4.1 If you choose a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

4.2 We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

4.3 If you know or suspect that anyone other than you knows your password please contact us as soon as possible.

5 INTELLECTUAL PROPERTY RIGHTS

5.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

5.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

5.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

5.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

5.5 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

5.6 If you print off, copy or download any part of our site in breach of these Terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5.7 If you wish to make any use of content on our site, including linking to our homepage, please contact us.

6 NO RELIANCE ON INFORMATION

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

7 LIMITATION OF OUR LIABILITY

7.5 If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

7.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

7.7 Our site may contain links to third party websites/apps. These websites/apps have their own terms of use and privacy policies. We do not accept any responsibility or liability for any third party websites, and your access and use of such services and content is at your own risk.

7.8 We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

8 VIRUSES

8.1 We do not guarantee that our site will be secure or free from bugs or viruses.

8.2You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

9 OUR GOODS

9.1 The images of the Goods on our website are photographed and uploaded. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. Your Goods may vary slightly from those images. As most of our goods are woven using natural materials, such as willow, colour variation is highly likely at different times of the year.

9.2 Although we have made every effort to be as accurate as possible, because our Goods are natural and/or handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site have some tolerance.

9.3 All Goods shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Goods you have ordered are not available and we will not process your order if made.

9.4 If you are a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

10 WORKSHOPS

10.1  Please contact us as soon as you know you are unable to attend a course.

10.2 If a cancellation is made 14 days or more before the workshop start date then a full refund will be given.

10.3 If a cancellation is made less than 14 days before the workshop start date then no refund will be given.

10.4 If we cancel a course due to illness or severe weather conditions we will offer an alternative date. If this is not acceptable we will offer a refund.

11 IF YOU ARE A CONSUMER

This clause 11 only applies if you are a consumer.

11.1 If you are a consumer, you may only purchase Goods from our site if you are at least 18 years old.

11.2 Delivery of the Goods can only be made to someone over the age of 18 years old.

12 IF YOU ARE A BUSINESS CUSTOMER

This clause 12 only applies if you are a business.

12.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Goods.

12.2 These Terms and any document expressly referred to in them constitutes the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.

13 HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

13.1 For the steps you need to take to place on order on our site, please follow the instructions on the product page and/or the Shop (accessed via the product page).

13.2 Our order process requires you to fill in a contact form. Please check you have enterd the correct name and stock item number.

13.3 After you place an order, you will receive an e-mail from us containing a link to a secure payment website.

13.4 We will confirm our acceptance to you by sending you an e-mail that confirms that the Goods have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

13.5 If we are unable to supply you with the Goods and you have already paid for the Goods, we will refund you the full amount as soon as possible. 

14 YOUR CONSUMER RIGHT OF RETURN AND REFUND

This clause 14 only applies if you are a consumer.

14.1 If you are a consumer, you have a legal right to cancel a Contract under Consumer Contracts (Information, Cancellation and Additional Charges Regulations 2013) during the period set out below in clause 14.3.This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund.

14.2 However, this cancellation right does not apply in the case of any made-to-measure or custom-made Goods including but not limited to lampshades, hurdles and baskets.

14.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Goods have already been delivered to you, you have a period of 14 (fourteen) calendar days in which you may cancel, starting from the day after the day you receive the Goods.

14.4 To cancel a Contract, please contact us. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

14.5 Subject to clause 14.8 (c) you will receive a full refund of the price you paid for the Goods and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case within fourteen calendar days of receiving the Goods back or proof of the return of the Goods if that is sooner. If you returned the Goods to us because they were faulty or misdescribed, please see clause 14.6.

14.6 If you have returned the Goods to us under this clause 14 because they are faulty or misdescribed, we will refund the price of the defective Goods in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us. The Goods must be returned to us in the same condition that they were dispatched.

14.7 We will refund you by an online bank transfer.

14.8 If the Goods were delivered to you:

(a)              you must return the Goods to us as soon as reasonably practicable;

(b)              unless the Goods are faulty or not as described (in this case, see clause 14.6), you will be responsible for the cost of returning the Goods to us;

(c)              you have a legal obligation to keep the Goods in your possession and to take reasonable care of the Goods while they are in your possession.

15 DELIVERY

15.1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

15.2 Delivery will be completed when we deliver the Goods to the address you gave us or the Goods are delivered to a secure place or neighbour

15.3 The Goods will be your responsibility from the completion of delivery. Items made of natural materials (such as willow) need to be unwrapped and stored in a cool, dry environment. Wonky Willow  cannot be held responsible for any deterioration in the quality of the product(s) after delivery has been made. 

15.4 You own the Goods once we have delivered the Goods and received payment in full, including all applicable delivery charges. 

16 PRICE OF GOODS & DELIVERY CHARGES

16.1 The price of the Goods does not include delivery charges unless stated. 

17 HOW TO PAY

17.1 Secure on-line payment is available and a link will be emailed to you.

17.2 Payment for the Goods and all applicable delivery charges is in advance.

17.3 We do not accept any liability for any charges levied by your bank/card issuer whatsoever irrespective of your chosen payment method.

18 COMMUNICATIONS BETWEEN US

18.1 When we refer, in these Terms, to ‘in writing’, this will include e-mail.

18.2 If you are a consumer, to cancel a Contract in accordance with your legal right to do so as set out in clause 14 you must contact us. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.

18.3 If we have to contact you or give you notice in writing, we will do so by e-mail.

19 DATA PROTECTION

Any personal information supplied to us in the course of performing this contract will be stored, used and maintained only in accordance with our Privacy Policy, a copy of which is available on request or it can be viewed on this website.